FAQ

Last Updated: September 2026

1. What is Monodao?

Monodao is an online fashion store operated by Monodao Ltd, offering a thoughtfully selected collection of women's and men's fashion, including clothing, footwear, jackets, sweaters, and everyday essentials.

2. Where is Monodao located?

Monodao is operated by:

Monodao Ltd

Pemberton Road

London, N4 1AX

United Kingdom

3. Where does Monodao ship?

Monodao currently ships orders to customers in the United Kingdom.

4. What payment methods do you accept?

We accept the payment methods displayed and available at checkout. Available options may include major credit and debit cards and other secure payment methods supported by our payment providers.

5. How long does order processing take?

Orders are generally processed within 1–2 business days after the order is successfully placed.

6. How long does shipping take?

Delivery times may vary depending on your destination, product availability, carrier operations, and other circumstances.

Any applicable delivery estimate will be communicated during the shopping or checkout process.

7. Can I track my order?

When tracking information is available, it may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

8. What is your return policy?

You may request a return within 30 days of receiving your order, provided the item meets our return requirements.

Items generally must be unused, in their original condition, and in resalable condition.

Please review our Return Policy for complete details.

9. Who pays for return shipping?

For approved returns involving damaged, defective, or incorrect items, Monodao will cover the applicable return shipping costs.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

10. How do I request a return?

Contact us at +447828701464 with:

•           Your order number

•           The item you want to return

•           A brief explanation of the reason

•           Photos or other relevant information when applicable

Our support team will review your request and provide the appropriate return instructions.

Please do not send a return until our support team has provided the applicable return instructions.

11. When will I receive my refund?

Approved refunds are generally issued within 7 business days after the return inspection is completed.

After the refund is issued, your bank or payment provider may require additional time before the funds appear in your account.

12. Can I exchange an item?

Yes, you can contact our customer support team to ask about an exchange.

Exchange availability depends on product availability and the applicable return requirements.

13. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

Cancellation may not be possible once an order has entered processing or has been shipped.

14. What if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible and provide your order number and relevant details.

Depending on the circumstances, we may provide a replacement, exchange, or refund.

15. Do you charge restocking fees?

No. Monodao does not charge restocking fees on approved returns.

16. How can I contact Monodao?

Monodao Ltd

Pemberton Road

London, N4 1AX

United Kingdom

Email: contact@monodao.com

Phone: +447828701464

Customer Service Hours:

Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.