Shipping policy
Last Updated: August 2026
At Monodao, operated by Monodao Ltd, we aim to provide a straightforward and reliable shipping experience. This Shipping Policy explains our shipping process, processing times, delivery estimates, and other important information related to orders placed through monodao.com.
1. Shipping Availability
Monodao currently ships orders to customers in the United Kingdom.
Shipping availability may vary depending on the product, destination, and applicable shipping restrictions. Any relevant shipping restrictions will be communicated where applicable.
2. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Any free shipping offers or shipping promotions will be clearly communicated on our website or during checkout.
3. Order Processing
Orders are generally processed within 1-2 business days after the order is successfully placed.
Orders placed after the applicable daily processing cutoff may be processed on the next business day.
Processing time refers to the time required to prepare your order before it is handed over to the applicable shipping carrier.
4. Estimated Delivery Time
Estimated delivery times may vary depending on your shipping destination, product availability, carrier operations, weather conditions, holidays, and other circumstances.
For customers in the United Kingdom, orders are typically delivered within 4-9 business days after the order has been successfully processed. Delivery estimates shown at checkout or communicated with your order should be considered estimates rather than guaranteed delivery dates.
5. Shipping Carriers
Depending on the destination and order, Monodao may use applicable shipping carriers and delivery services to fulfill orders.
The carrier used may vary depending on the product, destination, and fulfillment requirements.
6. Tracking Information
When tracking information is available, it may be provided to you after your order has been shipped.
Tracking information can take some time to become active after the carrier receives and scans the package.
If you have not received tracking information or believe there may be an issue with your shipment, please contact our customer support team.
7. Delayed or Lost Orders
While we work with our fulfillment and shipping partners to ensure orders are delivered as expected, delays may occur due to circumstances outside our control.
These may include:
• Carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• Customs or other regulatory delays
• Unexpected transportation disruptions
If your order appears to be significantly delayed or lost, please contact us so we can assist you.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs or other arrangements may apply.
Please contact us as soon as possible if you notice an error in your shipping information.
9. Delivery Issues
If your package arrives damaged, contains the wrong item, or appears to be missing an item, please contact us as soon as possible.
Please provide your order number and relevant details, including photographs when appropriate, so our support team can review the issue and assist you.
10. Multiple Shipments
Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive separate tracking information for different packages.
11. Changes to Shipping Information
Shipping information and estimated delivery times may change when necessary due to carrier requirements, operational circumstances, or other factors.
Any significant information affecting your order will be communicated where applicable.
12. Contact Us About Shipping
If you have questions about shipping, delivery, tracking, or your order, please contact us.
Monodao
Monodao Ltd
Address:
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.