Terms of service
Last Updated: August 2026
Welcome to Monodao. These Terms of Service govern your use of monodao.com and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About Monodao
Monodao is operated by:
Monodao Ltd
Address:
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
2. Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You agree not to:
• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Copy, reproduce, or misuse website content without permission
• Submit false, misleading, or inaccurate information
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, customers, or business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, minor differences in product appearance, color, packaging, or presentation may occur depending on your device or screen settings.
If we discover an error in product information, pricing, or availability, we may correct the information and, where appropriate, contact you regarding an affected order.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or make changes to product availability at any time.
If a product you ordered becomes unavailable, we will contact you and provide an appropriate resolution where applicable.
5. Prices and Payment
Prices displayed on our website are subject to change.
The applicable price for your order will generally be the price displayed at the time you complete your purchase.
Payment must be successfully authorized before an order can be processed.
For additional information, please review our Payment Policy.
6. Placing an Order
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email.
An order confirmation acknowledges that we have received your order request and does not necessarily guarantee that the order will be fulfilled if circumstances arise that prevent us from processing it.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at contact@monodao.com.
Cancellation may not be possible once an order has entered processing or has been shipped.
If cancellation is accepted and a refund is applicable, the refund will generally be issued to the original payment method.
8. Shipping and Delivery
We currently ship orders to customers in the United Kingdom.
Processing and delivery times are estimates and may vary due to factors such as carrier delays, weather, holidays, product availability, or other circumstances outside our reasonable control.
For more information, please review our Shipping Policy.
9. Returns and Refunds
Our return and refund procedures are described in our Return Policy and Refund Policy.
Please review those policies for information about:
• Return eligibility
• Return timeframes
• Return shipping costs
• Damaged or defective products
• Refund processing
• Exchanges
10. Intellectual Property
All content available on monodao.com, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit our website content without appropriate authorization.
11. Third-Party Services
Our website may use third-party services or technologies to support functions such as payment processing, analytics, shipping, marketing, security, and website functionality.
Your use of certain third-party services may also be subject to the terms and policies of those third parties.
12. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify website functionality for maintenance, updates, security, or other operational reasons.
13. Limitation of Liability
To the extent permitted by applicable law, Monodao will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including certain website interruptions, carrier delays, or events outside our control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
The updated version will be posted on this page with a revised Last Updated date.
16. Contact Us
If you have any questions about these Terms of Service, please contact us.
Monodao
Monodao Ltd
Address:
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.