Payment Policy
Last Updated: September 2026
At Monodao, we aim to make the payment process simple, secure, and transparent. This Payment Policy explains the payment methods, processing, and related information applicable to purchases made through monodao.com.
1. Accepted Payment Methods
Monodao accepts the payment methods displayed and available at checkout.
Depending on availability, payment options may include major credit and debit cards and other secure payment methods supported by our payment providers.
All available payment methods will be shown during checkout before you complete your order.
2. Payment Processing
When you place an order, your payment information is securely processed through our authorized payment service providers.
Monodao does not intentionally store your complete payment card details on our own systems. Payment information is handled according to the security practices and policies of the relevant payment provider.
3. Order Confirmation
After successfully completing your payment, you will receive an order confirmation containing your order details.
If you do not receive an order confirmation, please check your email's spam or junk folder. You may also contact us for assistance.
4. Payment Authorization
All orders are subject to payment authorization and verification.
If your payment cannot be authorized or is declined, your order may not be completed. Please ensure that your payment information is accurate and that your payment method has sufficient funds or available credit.
5. Currency
Prices displayed on monodao.com are shown in the currency indicated on the website or during checkout.
Your bank or payment provider may apply additional currency conversion fees or other charges if your payment method uses a different currency.
6. Pricing and Taxes
Product prices and any applicable taxes or charges will be displayed during the shopping and checkout process where applicable.
The final amount payable will be shown before you submit your order.
7. Payment Security
We take reasonable measures to protect payment-related information and use secure payment processing services.
Customers should also take appropriate steps to protect their account, payment credentials, and other personal information.
8. Failed or Cancelled Payments
If a payment fails, is declined, or cannot be verified, Monodao may be unable to process the order.
If an order is cancelled and a refund is applicable, the refund will generally be issued to the original payment method, subject to our Return & Refund Policy.
9. Questions About Payments
If you have any questions about a payment, order charge, or payment-related issue, please
Contact us.
Monodao Ltd
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 hours, Monday to Friday. Messages received during weekends will be answered on the following Monday.