Refund Policy
Last Updated: August 2026
At Monodao, operated by Monodao Ltd, we want you to have confidence when shopping with us. This Refund Policy explains how refunds are handled when a return, cancellation, or approved order issue qualifies for a refund.
Please review this policy together with our Return Policy before requesting a refund.
1. Refund Eligibility
A refund may be available when:
• A returned item is approved after inspection
• You receive a damaged or defective item
• You receive an incorrect item
• An order is cancelled before processing or shipment and a refund is applicable
• Another situation qualifies for a refund under our applicable policies
Refund eligibility depends on the circumstances of the order and whether the applicable return requirements have been met.
2. Refunds for Returned Items
For approved returns, refunds are generally issued within 7 business days after the return inspection is completed.
The returned item must meet the applicable requirements described in our Return Policy.
If an item does not meet the return requirements, we may be unable to approve the refund.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
• Your order number
• A description of the issue
• Photos or other relevant information when requested
After reviewing your claim, we may provide an appropriate resolution, which may include a replacement, exchange, or refund.
For approved claims involving damaged, defective, or incorrect items, Monodao will cover the applicable return shipping costs.
4. Change-of-Mind Refunds
If you return an item because you changed your mind, ordered the wrong product, selected the wrong color, or for another similar reason, the return must meet our 30-day return requirements.
For approved change-of-mind returns:
• The customer is responsible for return shipping costs.
• Original shipping charges, where applicable, are non-refundable.
• The item must be unused and in its original, resalable condition.
5. Refund Amount
For an approved refund, the applicable refund amount will depend on the circumstances of the return or order issue.
Where applicable, original shipping charges may be non-refundable, particularly for change-of-mind returns.
6. Refund Method
Approved refunds will generally be issued to the original payment method used to place the order.
We are unable to guarantee the exact time required for the refunded amount to appear in your account because processing times may vary by your bank or payment provider.
7. Refund Processing Time
Once an approved refund has been issued by Monodao, your payment provider or financial institution may require additional business days to process and display the funds in your account.
If you have not received your refund after a reasonable processing period, please contact us so we can assist you.
8. Exchanges
If you prefer an exchange rather than a refund, please contact our customer support team.
Exchange availability depends on product availability and the applicable return requirements.
9. Cancelled Orders
If you request cancellation before your order has been processed or shipped and the cancellation is accepted, any applicable refund will generally be issued to the original payment method.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our Return Policy.
10. No Restocking Fees
Monodao does not charge restocking fees on approved returns.
11. How to Request a Refund
To request a refund or discuss a potential refund, contact us at:
Email: contact@monodao.com
Please include:
• Your order number
• The item concerned
• The reason for your request
• Photos or supporting information when relevant
Our customer support team will review your request and provide the appropriate instructions.
Please do not return an item unless our support team has provided the applicable return instructions.
12. Need Assistance?
Monodao
Monodao Ltd
Address:
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.