Privacy policy
Last Updated: August 2026
At Monodao, operated by Monodao Ltd, we respect your privacy and are committed to protecting the personal information you provide when you use monodao.com, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products purchased or viewed
• Customer service communications
• Information you provide when contacting us
• Technical information about your device and website usage
Payment information may be processed securely by our third-party payment providers.
2. How We Use Your Information
We may use personal information to:
• Process and fulfill orders
• Provide shipping and delivery services
• Process payments
• Communicate with you about your orders
• Respond to customer service requests
• Manage returns, refunds, and exchanges
• Improve our website, products, and services
• Maintain website security
• Prevent fraud or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send marketing communications where permitted and where required consent has been obtained
3. Order and Customer Communications
When you place an order, we may use your contact information to send transactional communications, such as order confirmations, shipping updates, delivery information, and information regarding returns or refunds.
These communications are necessary to provide services related to your purchase.
4. Marketing Communications
Where applicable and where legally permitted, we may send promotional emails about products, offers, or updates that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related messages concerning your orders.
5. Cookies and Similar Technologies
Monodao may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and support relevant marketing activities where applicable.
For more information about how cookies are used, please review our Cookie Policy.
6. Information Sharing
We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.
These providers may include services supporting:
• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and functionality
• Analytics
• Customer support
• Marketing
• Fraud prevention and security
We do not share personal information with third parties except where reasonably necessary to provide our services, operate our business, comply with legal obligations, or otherwise as permitted by applicable law.
7. International Data Transfers
Some of our service providers or business partners may process information in countries outside the country where you are located.
Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
10. Your Privacy Rights
Depending on where you live and the laws that apply to your personal information, you may have certain rights regarding your personal data.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Object to or restrict certain processing
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
To exercise an applicable privacy right, please contact us using the information provided below.
We may need to verify your identity before completing certain requests.
11. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links or integrations to third-party websites and services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable privacy requirements.
Any updates will be posted on this page with a revised Last Updated date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Monodao
Monodao Ltd
Address:
Pemberton Road
London, N4 1AX
United Kingdom
Email: contact@monodao.com
Phone: +447828701464
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.